Shipping policy
Order Processing
- Orders are processed within one business day (excluding weekends and holidays).
- You will receive a confirmation email with tracking details from The Courier Guy once your order has been shipped.
Shipping Provider
- We use The Courier Guy for all order deliveries.
- The Courier Guy provides Economy (ECO) shipping services to ensure safe and reliable delivery.
Shipping Rates & Delivery Times
- Free delivery nationwide with The Courier Guy.
- Orders received before the 13:30 cut-off time will be dispatched on the same day.
- We are based in Cape Town and nationwide delivery times are typically two business days.
- The Courier Guy provides Economy (ECO) shipping services to ensure safe and reliable delivery.
- Delivery times vary based on your location and external factors beyond our control.
Shipping Destinations
- We currently ship Nationwide in South Africa.
- If your location is not listed, please contact us at store@xtendelements.co.za to check availability.
Tracking & Order Updates
- You will receive a tracking link via email once your order is shipped.
- You can track your order directly on the Courier Guy website https://thecourierguy.co.za/ by entering the Waybill number in the confirmation email.
Lost, Damaged, or Delayed Shipments
- If your order is delayed, please allow two additional business days before reaching out.
- If your package is lost or damaged, contact us at store@xtendelements.co.za with your order number, and we will assist in resolving the issue.
Contact Us
- Email us at store@xtendelements.co.za or call 087 057 9126 for shipping inquiries.